IT Outsourcing Trends: What to Expect in 2023 and Beyond
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IT Outsourcing Trends: What to Expect in 2023 and Beyond

Posted By Praveen Joshi

April 19th, 2023

IT Outsourcing Trends: What to Expect in 2023 and Beyond

Outsourcing is a popular approach that most businesses adopt these days to get their requirements fulfilled. Especially for IT operations, outsourcing has a lot of benefits on offer. It provides room to free up time and resources for the core competencies of the business. Additionally, you can get the job done at lower costs.

There are numerous reasons behind the increasing popularity of IT outsourcers. The need for continuous improvement and adjustment also acts as a driving force for promoting the use of outsourcing services. Advent and integration of new technologies are important aspects of the IT industry. It is tough for a business that does not hold expertise in this domain to keep up with the required pace.

Outsourcing can be a great help to small and medium businesses that look for expert assistance for their key operations. However, it is not all that simple. Moving with the trends is necessary to ensure that your project will achieve the desired results.

Let us have a look at the major IT Outsourcing Trends to watch out for…

Top 5 IT Outsourcing Trends [2023]

There are numerous ongoing trends in the IT industry these days. However, for this year, the following will be the key ones:

1. Focus on Customer Value

IT outsourcers are looking to deliver the best to their clients. As more and more processes are getting digitized, all the service providers have more pressure to create a new USP to stand out. To add unique value to the services, outsourcing service providers have adopted a lot of new features to their deliverables. Moreover, the companies looking to outsource are also broadening their perspectives for diversified offerings and expertise. They all have gradually developed an outcome-oriented mindset. Eventually, every business wants to hire a service provider that offers the best value to support their business goals.

2. Prioritizing Quality

Every IT outsourcing company out there puts emphasis on providing high-quality services to their customers. To ensure that the delivered product and services are of supreme quality, a business needs to hire skilled professionals. In most countries, getting access to skilled employees and advanced technology is quite expensive. Therefore, these companies look to outsource their IT functions to an outsourcing service provider. Along with IT, they also look to outsource operations like software development, HR, business process, and legal process. Outsourcing firms can dedicate more time and resources to their projects. Plus, they also have the expertise to deliver high-quality services.

3. Preference to Nearshore Over Far Shore

Whenever possible, businesses are choosing nearshore service providers over far-shore ones. With nearshore services, you are less likely to encounter culture clashes and time zone issues. This is because these companies are not very far away geographically from your company’s location. However, far-shore service providers can provide you with more affordable options and talented professionals. But there are some issues like:

  • Extreme differences in time zones can hamper your work arrangements.
  • Crossing political/geographical boundaries complicates the process due to the changes in hiring and compliance laws.
  • Hiring a team with vast cultural differences can have a negative impact on communication and could impact your work culture as well.

4. Maintaining Business Continuity

Every business desire to maintain a continuous relationship with the same companies, suppliers, and service providers. Frequent changes can disrupt continuity and eventually affect productivity and output. So, the key here is to know exactly what to expect from a service provider. Like every other business, IT outsourcers also work on a specific pattern of work. Every service provider would have a different way of operating through their services. So, constant switching will risk losing productivity. Plus, it will become harder to predict all kinds of performance metrics. Therefore, in the coming years, it is expected to see that businesses will stick to cultivating strong working relationships with a few outsourcing companies. This will help them maintain better continuity.

5. Growing Need for Flexibility and Adaptability

Unexpected scenarios like Covid can disrupt any business and can have catastrophic impacts. A lot of companies never completely recovered from the economic shock of the lockdown. This gives us a great learning experience. The whole world learned that promoting flexibility and adaptability among businesses and service providers is necessary. Every IT and software outsourcing company must prepare itself for:

  • Acceptance and recovery if clients abruptly discard a project in the middle of it.
  • Complete the project and deliver it before the deadline.
  • Be ready to face sudden challenges and complexities during the project.
  • Emphasize collaboration and communication initiatives.

So, these are the top 5 trends in IT outsourcing you will come across in 2023 and the coming years as well. However, there are several other trends that go along with these. These trends include hiring niche talent, using modern technology and automation, and emphasizing cyber security.

It is necessary to keep yourself in line with these trends if you want to make the most of IT outsourcing services.

Praveen Joshi

Praveen is a seasoned IT Solutions Leader and Director at RSK Business Solutions, a technology-driven IT Consulting Company that specializes in Bespoke Software Development, Agile Consulting, Mobile App Development, Smart Sourcing, and much more. For the last 17 years, he has been delivering quality custom IT solutions that help businesses achieve their goals.

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