Customer Relationship Manager (CRM)
Developing a bespoke Customer Relationship Manager (CRM) to allow clients to manage a wide range of marketing activities and business projects.
Project Scope
RSK Group is a rapidly expanding corporation of 14 companies with 700 employees in over 33 offices. Formerly, each of these companies employed different CRM solutions. This led to duplicated and confusing project records which caused poor time management and inefficiencies when contacting clients.
RSK Business Solutions was approached by RSK Group to design a tool which would coalesce these companies and replace their existing project management solutions with a single, bespoke and organised system.
Methodologies Used
Our CRM solution was successfully implemented into RSK Group’s intranet, allowing all employees to access the same system. The login process is secure and tailored to the specific user so that only relevant information is displayed, increasing the productivity of the tool by decreasing irrelevant data.
Just some of the functionality of the tool includes, the ability to set up projects, companies, clients and groups, schedule tasks, and produce extensive, detailed reports. All company information is stored in a powerful database and backed-up twice daily for maximum data protection.
It is estimated that our solution has saved RSK group over £250,000 and maximised their productivity tenfold.
Final Deliverable
RSK Business Solutions’ CRM system is still used as the sole CRM solution of the RSK group.
RSK Business Solutions’ CRM system is still used as the sole CRM solution of the RSK group. It has greatly improved efficiency within project management, including contacting customers.
We provide a unique support service to maintain the system and regularly add improvements and feature requests.
‘MACE have been using the RSK legal support service at a corporate and site level since early 2012 and find their service comprehensive and invaluable for our business needs. RSK help to translate complex legislation into sector specific and easy to understand guidance for our teams.’
Andrew Kinsey, Head of Sustainability, Construction – MACE Ltd
‘MACE commissioned RSK to develop and implement of our NAVIGATE system, a comprehensive environmental risk and compliance solution used on all our UK projects. This web-based system guides our teams through environmental aspects and impacts identification specific to design, construction and completion of construction and infrastructure projects, with linked legislative compliance support.’
Andrew Kinsey, Head of Sustainability, Construction – MACE Ltd
Plot No.14, 5th Floor, Sector-18,
Gurugram- 122015 Haryana, India.
Contact: +91 (0) 124 4201376
Anerley Court, Half Moon Lane,
Hildenborough, Kent, TN11 9HU, UK.
Contact: +44(0) 1732 833111
Concord Tower, 6th Floor,
Dubai Media City, 126732, Dubai, UAE.
Contact: +971 (0)4 454 9844
580 Fifth Avenue, Suite 820.
New York, NY 10036,
USA.
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